PAYMENT & BILLING INFORMATION

At Orlando Fashion LLC, we are committed to providing a secure and transparent payment and billing process across all our services. This document outlines the general practices and procedures related to payments and billing for our various business operations, including our online store, subscription services, event ticketing, and partnership agreements. Please note that this document provides an overview without disclosing the specific details of our internal processes.

1. Payment Methods

We offer a variety of payment methods to accommodate our customers, vendors, and partners. The available payment options may include:

•Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

•Digital Wallets: Payments can be made using digital wallets such as PayPal, Apple Pay, and Google Pay, where applicable.

•Bank Transfers: For larger transactions, including partnership payments or vendor payouts, bank transfers may be available upon request.

•Third-Party Payment Platforms: Depending on the service or product, payments may be processed through third-party platforms integrated with our systems.

2. Billing Cycles and Invoices

Billing cycles and invoicing procedures vary depending on the nature of the service or product:

•Subscription Services: Customers who subscribe to our magazine, digital content, or other recurring services will be billed on a regular cycle (monthly, quarterly, or annually). Invoices will be sent electronically before the billing date, detailing the upcoming charges.

•Event Ticketing: Payments for event tickets are processed at the time of purchase. An electronic receipt will be issued immediately, and a detailed invoice will be available upon request.

•Vendor Payments: Vendors on our platform are paid according to the terms outlined in their Vendor Agreement. Payouts typically occur on a scheduled basis, with invoices detailing commissions, fees, and net earnings.

•Partnership Payments: Payments related to partnerships or collaborations are managed according to the specific terms agreed upon in the Partnership Agreement. Invoices will be issued as per the negotiated terms.

3. Refunds and Adjustments

Refunds and billing adjustments are handled in accordance with the policies related to each specific service:

•Product Returns: Refunds for products purchased through our online store are processed after the return is confirmed by the vendor. The refund will be issued using the original payment method.

•Subscription Cancellations: Customers who cancel their subscriptions before the renewal date may be eligible for a prorated refund, depending on the terms of service.

•Event Cancellations: In the event of an event cancellation, ticket holders will be notified of their options for refunds or credits toward future events.

•Vendor Discrepancies: Vendors may request adjustments to their payouts in the case of billing errors or discrepancies. These requests are reviewed and processed on a case-by-case basis.

•Partnership Revisions: Any revisions to payment terms within partnerships will be negotiated and documented through a formal amendment to the Partnership Agreement.

4. Security and Compliance

We prioritize the security of our customers’ and partners’ financial information:

•Data Encryption: All payment transactions are encrypted using industry-standard SSL/TLS protocols to protect sensitive information during transmission.

•PCI Compliance: Our payment processing systems comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the secure handling of credit card information.

•Fraud Prevention: We employ advanced fraud detection and prevention measures to safeguard against unauthorized transactions. Customers may be required to verify their identity for certain transactions.

5. Dispute Resolution

If there are any issues or disputes regarding payments or billing, we are committed to resolving them promptly:

•Customer Support: Customers can contact our support team for any questions or concerns related to payments or billing. We aim to respond within 24-48 hours.

•Vendor Support: Vendors can reach out to our vendor management team for assistance with payment-related inquiries or disputes.

•Partnership Liaison: Partners have a dedicated liaison who will handle any payment or billing issues, ensuring that all matters are addressed efficiently.

6. Contact Information

For any questions or further clarification regarding our payment and billing processes, please contact us:

•Email: support@orlandofashion.com

•Phone: [Customer Support Number]

•Mailing Address: [Orlando Fashion LLC, Business Address]