Orlando Fashion LLC Refund and Return Policy 

Effective Date: [Insert Date] 

Last Updated: [Insert Date] 

At Orlando Fashion LLC, we are committed to ensuring a satisfying shopping experience. Our Refund and Return Policy outlines the terms under which refunds and returns are handled on our platform, including those managed by our third-party vendors. 

1. General Overview

This Refund and Return Policy applies to all purchases made through our platform, including products sold by third-party vendors who manage their own shops within our store. While each vendor may have specific policies, Orlando Fashion LLC oversees the final approval and processing of refunds. Customers are encouraged to familiarize themselves with the return policies of the specific vendor from whom they purchased the product. 

2. Return Policy

Eligibility for Returns 

• Time Frame: Customers must request a return within [Insert Time Frame] days of receiving their order. Returns requested outside this time frame may not be accepted.
• Condition: Products must be returned in their original condition, unused, and in the original packaging. Certain items, such as perishable goods, custom products, and intimate apparel, may not be eligible for return.
• Documentation: Customers must provide proof of purchase, such as an order number or receipt, to initiate a return.

Process for Returns 

• Vendor Negotiation: Customers should first negotiate the return directly with the vendor using the available communication tools (e.g., Dokan Store Support, product inquiry add-on, order notes, or direct contact such as email or phone). The customer must provide the order number and specify which products they wish to return if the order contains multiple items.
• Vendor Approval: If the vendor agrees that the product is eligible for return, the vendor will guide the customer on how to return the item.

3. Refund Policy

Eligibility for Refunds 

• Time Frame: Refunds must be requested within [Insert Time Frame] days of the original purchase.
• Condition: Refunds are typically granted for products returned in their original condition. Refunds may also be issued for defective or damaged items, or if the customer received the wrong product.
• Exclusions: Certain products may be non-refundable, including but not limited to final sale items, digital goods, and personalized products.

Refund Process 

• Step 1: Customer-Vendor Negotiation
• The customer initiates the refund request by negotiating directly with the vendor through the platform’s communication tools or other means.
• The customer must provide the order number and specify the products for which the refund is requested.
• If the vendor agrees that the customer is eligible for a refund, the vendor will create a refund request through their seller dashboard.
• Step 2: Vendor Refund Request Submission
• The vendor will submit the refund request to Orlando Fashion LLC’s admin team via the seller dashboard.
• The refund request will include details such as the quantity, total amount, refund amount, and reason for the refund.
• The vendor may also add notes for further clarification.
• Step 3: Admin Verification and Approval
• Orlando Fashion LLC’s admin team will review the refund request under the “Pending” section of the Refund Requests page.
• The admin will verify the refund request by reviewing the order details and the vendor’s notes.
• After verification, the admin will either approve, reject, or delete the refund request.
• Step 4: Final Refund Processing
• Once approved, the refund will move to the “Approved” tab, and the customer will be notified of the refund status.
• Refunds will be processed using the original payment method, and the processing time may vary depending on the payment gateway and the customer’s financial institution.

4. Shipping Costs

• Return Shipping Costs: Unless the product is defective or the wrong item was sent, the customer is responsible for return shipping costs.
• Refund of Shipping Costs: If a refund is approved, the original shipping costs may be refunded only if the return is due to an error on the vendor’s part or if the item was defective.

5. Exceptions and Non-Refundable Items

• Final Sale Items: Products marked as “final sale” or “non-refundable” are not eligible for returns or refunds.
• Digital Goods: Digital products, such as downloadable files or software, are typically non-refundable unless otherwise specified by the vendor.
• Custom Products: Personalized or custom-made products are non-refundable unless they arrive damaged or defective.

6. Contact Information

If you have any questions or need assistance with a return or refund, please contact us at: 

Orlando Fashion LLC 

Email: [Insert Email Address] 

Address: [Insert Address] 

7. Changes to This Policy

We may update this Refund and Return Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about our procedures.